Telephone Troubleshooting

I have no dialtone or my connection is not good

     Is the phone plugged into the proper outlet?

         All student rooms have new wiring and old wiring outlets.  Make sure the phone is plugged into the the outlet that contains the blue and yellow outlets.  If you live in Rose Hall, make sure the phone is plugged into the white outlet that is the furthest to the right.

Is it a phone or line cord problem?

         Try to eliminate the telephone as the problem.  Try plugging a different telephone into your outlet and see if it works.  Try plugging your telephone into an outlet in another student's room that you know is working and see if it works there.

        Try to eliminate the line cord as the problem.  Try another line cord that you know is good.  

Note:  If the phone not working is cordless, make sure the phone is fully charged. 

Is it a wiring or University PBX problem? 

If you have determined that the problem is not with your telephone then check to see if other students in the area have telephone service.  If other students have service then the problem may be a wiring problem with outlet in your room.

My calls aren't forwarding to voicemail.  

Make sure that Call Waiting is activated. If Call Waiting is not activated, then your calls will not forward to voicemail.  In order to activate Call Waiting press *6

My calls aren't ringing to my room phone.

Make sure that you do not have Call Forwarding activated.  In order to cancel Call Forwarding press #1

I can't remember my voicemail password.

Password resets may be requested by calling the Student Technology Help Desk at 732-1000.  All password resets will be performed between 2:00-3:00 pm daily and the password will be reset to 1234.